Refund policy

RETURNS POLICY

At Simply Rosa, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.

14-Day Returns

You have 14 days from the date you receive your order to notify us that you wish to return an item.

To be eligible for a return, the item must:

• Be unworn, unused, and in its original condition

• Have all original tags attached

• Be returned in its original packaging where possible

• Be accompanied by proof of purchase, such as your order confirmation or receipt

Starting a Return

To request a return, please contact us at:

Email: simplyrosa1@gmail.com

Please include your order number and the reason for your return.

Once your return request has been approved, we will provide instructions on how and where to return your item.

We ask that approved returns are posted within 7 calendar days of our return authorisation email to help ensure prompt processing of your refund.

Items returned without contacting us first may experience delays in processing.

Return Address

Simply Rosa

43 Knightley Way

Kingswood

Hull

HU7 3JR

United Kingdom

Return Shipping Costs

Customers are responsible for the cost of returning unwanted items.

Returns may be sent using any tracked postal or courier service, including Royal Mail, Evri, InPost, DPD, or another courier of your choice.

We strongly recommend obtaining proof of postage and using a tracked service, as customers remain responsible for returned items until they are received at our return address.

Simply Rosa cannot be held responsible for returns that are lost, damaged, or delayed during transit back to us.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is faulty, damaged, defective, or incorrect, please contact us as soon as possible at simplyrosa1@gmail.com.

Where an item is confirmed to be faulty, damaged, not as described, or incorrect, we will provide appropriate return instructions and cover reasonable return postage costs.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalised or custom-made items

• Personal care products where hygiene seals have been broken

• Items that have been worn, used, washed, altered, or damaged after delivery

• Hazardous materials, flammable liquids, or gases

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

The quickest way to receive a different item is to return the original item for a refund and place a new order separately.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. Your bank or card provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at simplyrosa1@gmail.com.

European Union Customers

If your order is delivered to a country within the European Union, you may have additional cancellation and return rights under applicable consumer protection laws.

Nothing in this policy is intended to limit or exclude any rights that consumers may have under applicable law.

Consumer Rights

Nothing in this Returns Policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations, or any other applicable consumer protection legislation.

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact: