Shipping policy

Shipping Policy

At Simply Rosa, we aim to prepare and dispatch your order as quickly as possible.

UK Delivery

We currently offer *FREE UK delivery on all orders*.

Orders are usually processed and dispatched within *1–2 working days* after your order is placed.

Once dispatched, orders are normally delivered within approximately *2–3 working days*.

Delivery times are estimates and may occasionally be affected by carrier delays, public holidays, severe weather or circumstances outside our control.

Delivery Service

Orders are sent using *Royal Mail*. online delivery confirmation, signature on delivery.

This service normally aims to deliver within 2–3 working days and requires a signature or delivery confirmation.

Delivery confirmation or tracking information will be provided where available.

You will receive a shipping confirmation email once your order has been dispatched.

Pickup Point Delivery

Customers can also choose to have their order delivered to a convenient Evri Pickup Point during checkout.

Pickup Point delivery is currently FREE.

During checkout, available pickup locations will be shown based on the customer's delivery area. The customer can select their preferred available pickup point before completing the order.

When the parcel is ready for collection, the carrier will provide the relevant collection information and instructions.

Please make sure the contact details entered at checkout are correct so that you can receive collection notifications.

Orders sent to pickup points must be collected within the time specified by the carrier. If a parcel is not collected within the required period, it may be returned to Simply Rosa.

Delivery Area

We currently deliver within the United Kingdom.

Please ensure that your delivery address and contact details are complete and correct before placing your order.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us and we will investigate the delivery for you.

Please allow a little additional time during busy periods such as Christmas, public holidays or Royal Mail service disruptions.

If an order is confirmed as lost in transit, we will work with you to arrange an appropriate replacement or refund.

Damaged Parcels

If your order arrives damaged, please contact us as soon as possible and provide photographs of the parcel and item so that we can assist you.

Questions About Your Delivery

If you have any questions regarding your order or delivery, please contact Simply Rosa through our Contact Us page.

Thank you for shopping with Simply Rosa.